Contact Us

Looking for shipping information? Then look here.

It is not necessary to contact us before sending in your headphones as long as you provide a packing slip with your information on it.  Is only one of your speakers producing sound?  Sound going in and out?  Broken Beats headband on black, white, or red headphones? Headphones not turning on?  We can fix those, just send them on in and we’ll get you taken care of!

You can also reach us on the phone at : 646-925-1486 (business hours). or

Our email : ( Quick response 24/7 ) – También hablamos Español

Note: In-ear/Ear-bud repairs are limited to audio plug repairs.  In-ear headphones frequently break at the ear piece/remote control/speaker and we cannot repair those types of breaks.

This form is great because you can send us photos for us to look at.

Your Name (required)

Email Address (required)

Phone Number (required)

Heaphone Model (Ex: Beats Studio)

Heaphone Color

Please describe your issue (required)

In many cases, we need a picture of the damage in order to provide a quote. Please attach a helpful picture or two here. (5mb size limit per picture)

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File 2:

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